Returns & Refunds

Returns Policy

We do not accept returns on items unless they are damaged or the incorrect item to what was ordered. If you changed your mind and no longer wish to have the item please let us know before it is shipped, otherwise we will unfortunately not be able to issue a return or a refund.

Unfortunately products that do not meet these criteria may not be considered for return.

Whether you need a replacement piece of art or wish to receive a refund on your order, the first step is to get in touch with us to discuss your issue with the product. If we are unable to resolve the problem to your satisfaction we will issue you with a return..

Please send your email to parker@pulse.gallery or by visiting our Contact page on our website located HERE

Personilised & Commissioned Artwork

On occasion we may offer the ability for you to have your artwork or collectable signed by an actor, voice talent or artist. These items can not be resold once they have been personalised for you therefore artwork and collectables that have been personalised can not be returned or refunded. 

It is occasionally possible to ask PULSE to have artwork commissioned specifically for you. As these types of artworks are completely original and made for you specifically we can not accept a return or issue a refund on these types of artworks and collectables. 

Refunds

If we have accepted your return please remember that we will only refund the cost of the original purchase, additional fees and or import duties incurred on the original purchase can not be refunded.

If you have placed an order and change your mind, please be aware that there is a 10% restocking charge. We will refund the rest of your order minus this charge.

Lakeside PopUp Gallery

You may make a return at the Lakeside store within 14 days of purchase, however there will be a 15% restocking charge.

Shipping Charges

We are sorry but shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage when returning a product to us. We recommend that you use a trackable insured service when sending back your item for exchange or refund.

We can not be held responsible for items that are lost or damaged in transit to Pulse Gallery.

Damaged Items

If you received a damaged or faulty product, please notify us immediately and we will sort out the problem for you.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: